Terms & Conditions

Business Name: Pinz and Needlez
Website: pinzandneedlez.uk
Contact: [email protected]

2.1 Pinz and Needlez offers a range of products and services including (but not limited to) educational courses, physical goods, and digital content.
2.2 Product descriptions, pricing, and availability are subject to change without notice.

3.1 For services such as courses or training, bookings must be made through our website.
3.2 Some services require a non-refundable deposit to secure your place. This will be clearly stated at the time of booking.
3.3 Full payment for all goods or services is required before dispatch or service delivery, unless otherwise agreed.

4.1 Deposits for services are strictly non-refundable due to upfront commitments such as preparation, materials, travel, or venue booking.
4.2 Booking fees or deposits cannot be transferred or deferred without written approval, and only at our discretion.

5.1 Physical products are shipped to the address provided at checkout.
5.2 Delivery times may vary based on location and carrier services.
5.3 We are not liable for delays or losses once an item has been dispatched.

6.1 Physical products may be eligible for return within [insert number] days of delivery, provided they are unused and in original packaging.
6.2 Digital products and course bookings are non-refundable, unless otherwise stated.
6.3 If you receive a damaged or incorrect item, please contact us within 7 days.

7.1 If we must cancel or reschedule a service (e.g. a course), we will notify you and offer an alternative or refund where appropriate.
7.2 You are responsible for any costs incurred (e.g. travel, accommodation) outside the service price.

8.1 Certain services may have age or qualification requirements. These will be specified where relevant.
8.2 We reserve the right to refuse service or cancel an order if eligibility requirements are not met.

9.1 All content, materials, and branding on our website and in our products or services are the property of Pinz and Needlez.
9.2 You may not copy, reproduce, or distribute any content without written permission.

10.1 Pinz and Needlez is not liable for any direct, indirect, or incidental damages arising from use of our services or products.
10.2 Customers must follow all safety and usage instructions provided.

11.1 We collect personal data only as necessary to fulfill orders or bookings.
11.2 Please review our Privacy Policy for full details on data collection, usage, and your rights.

These Terms are governed by the laws of The United Kingdom. Any disputes will be handled in the courts of England & Wales.